Terms of Service

By creating an account, requesting a demo or using MilerMail, you agree to these Terms on behalf of yourself and the organisation you represent. If you do not agree, do not use the service. Contact: legal@milermail.com.

MilerMail is a web application that connects to your mailbox(es) over IMAP and SMTP — including Gmail, Outlook, Zoho and custom-domain mailboxes — and presents emails as tickets that your team can assign, reply to and close. Features depend on your plan, as described on our Pricing page. We may improve or change features, but we will not materially reduce the core functionality of a paid plan during a paid term without notice.

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account and for your team’s use. Tell us promptly at security@milermail.com if you suspect unauthorised access.

You confirm you have the right to connect each mailbox and to allow us to process the emails in it, and that you have given any notices or obtained any consents your own customers and employees are entitled to. You are responsible for the credentials you provide and for your mail provider’s terms. You can disconnect a mailbox, or change its password, at any time. Where you connect with Google, our use of Google data follows the Limited Use commitments in our Privacy Policy.

Paid plans are billed in advance, monthly or annually, in US dollars, and renew automatically until cancelled. Annual plans include 3 months free. Prices exclude taxes (such as GST or VAT), which we add where required. Failed payments may lead to suspension after notice. We may change prices for future billing periods with at least 30 days’ notice. See our Refund and Cancellation Policy.

Demos and the 15-day free trial are provided “as is” for evaluation only. No credit card is needed to start a trial, there is no commitment to buy, and the SLA does not apply.

You own your data, including the emails and ticket content processed in MilerMail. You grant us a limited licence to host, process and display it solely to provide the service to you. Our Data Processing Addendum governs personal data we process on your behalf.

You must follow our Acceptable Use Policy. We may suspend access that threatens the security or integrity of the service, or that violates the law or that policy.

MilerMail, its software, design and branding belong to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, resell, reverse engineer or build a competing service from it, except where the law permits.

Each party will protect the other’s non-public information with reasonable care and use it only for the purposes of this agreement, except where disclosure is required by law.

The service depends on third parties such as your email provider and Google. Their availability and terms (including their sending limits, connection limits and API policies) are outside our control, and we are not responsible for their outages or changes.

We will provide the service with reasonable skill and care and in line with our Service Level Agreement. Except as stated, the service is provided “as is” and we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data. Each party’s total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law, including for fraud or wilful misconduct.

You will defend and indemnify us against third-party claims arising from your data or your breach of these Terms or the law. We will defend you against third-party claims that the service, as provided by us, infringes their intellectual property rights.

These Terms apply while you use the service. You may cancel any time (see Refund and Cancellation Policy). We may terminate for material breach that is not cured within 14 days of notice, or immediately for serious abuse. On termination, access ends and we handle your data as described in the Privacy Policy and DPA.

These Terms are governed by the laws of India. We will first try to resolve disputes in good faith; failing that, the courts at [City], India have exclusive jurisdiction, except where mandatory consumer or data-protection law gives you other rights.

We may update these Terms. We will give at least 30 days’ notice of material changes; continued use after the effective date means acceptance.

These Terms, with the policies they reference, are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent.